Free delivery in France and Europe for orders over €200 Free delivery from €250 for all other countries
Postal company used For France: France Post For the rest of the world: France Post or Happy Post
Delivery time (after dispatch) France: 48 hours Europe: 1 week Outside Europe: 10 days to 2 weeks
Duties and taxes For deliveries to countries outside the EU, duties and taxes may apply and are payable by the customer.
For UK customers, please note that from 1 January 2021, duty will apply to orders over £135 (approximately €155).
Customers are responsible for customs duties. The customer cannot claim any compensation from NaoCollection. It is therefore the customer's responsibility to check the amount of these taxes with their local customs office. Due to customs clearance, delivery times may be extended.
If the customer refuses to pay customs duties on delivery, NaoCollection reserves the right to abandon the package and will not be liable for any refund.
Returns and exchanges Returns must be made within 7 days of receipt of the goods and postage costs are at the customer's expense. Goods must be returned unworn, unused, unwashed and in their original packaging. If the labels are present, they must be returned in their original condition.
If the goods are not in the above-mentioned condition, no returns or exchanges will be accepted.
